Customer service: | | World-wide in 176 countries
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Documentation - digital: | | Network of digital customer information systems, comprising catalogue database of 20,000 products and accessories as well as additional programs
for configuration, planning and construction.
- Electronic catalogue on CD-ROM in 24 languages
- Electronic online catalogue in 24 languages
- Approx. 60,000 downloads of CAD models from the Internet within the first year
- Approx. 50 million page impressions on the Festo website per year
- Combination of the Internet presence with the company’s standard software to further improve customer service
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Documentation - print : | |
- Festo catalogues and range brochures in over 20 languages
- Product, product group and industry-specific documentation in over 20 languages
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Trade fairs: | |
- Approx. 150 trade fair appearances per year
- “Expotainer” mobile trade fair at locations around the globe
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Festo 24-h-Express-Service: | |
- In about 30 countries
- Throughout Europe, approx. 19 hours on average from the receipt of an order to the delivery of goods to customers, even in the case of customerspecific products
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Logistik Services: | | Pre-Assembly: Customer-specific product configuration
Pre-Pack: Customer-specific product provision (batch sizes, packaging)
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Delivery services: | |
- In 176 countries
- 24-hour collect and delivery service at many branch offices
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On-site consulting services: | | Over 1,000 specialist consultants and project advisors worldwide
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Technology service at
Festo HQ:
| | Over 1,000 technology service and customer service employees within TechnologyCenter
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Additional services: | |
- Customer-specific system solutions
- Installation service and hotlines, tailored to national requirements
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Information technology: | |
- 91% of sales processed using company’s standard software
- Central application service provision, with operative terminals at over 200 offices around the world
- All Festo companies united by worldwide communication and knowledge network comprising of Intranet and Lotus Notes
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Online-Shops/E-Commerce: | | Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Germany, Finland, France, Great Britain, Hungary, Italy, Ireland, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United States |
