9. Impact on our customers and society 9.3 Digitisation promotes sustainability In many companies, the planning and documentation of maintenance work is still done by PC and printout. This results in a lack of traceability, low flexibility and is a waste of paper. With the Smartenance solution, Festo has brought the maintenance and servicing of machines and systems into the digital age. Pen and paper become redundant for the maintenance teams and long coordination paths are eliminated. That is why numerous Festo customers are already using Smartenance, including a paper and packaging manufacturer from Baden-Württemberg, Germany, which has switched its maintenance management from classic table printouts to Festo Smartenance maintenance software. As demand for high-quality packaging is increasing, the company is looking to increase its productivity even further. The prerequisite for this is the efficient maintenance and servicing of machinery and systems. Employees can carry out maintenance precisely and on time, document it and inform maintenance colleagues and production management of any anomalies by comment and photo, all on the tablet. And thanks to an intuitive user interface, the quality of the data entered by the employees is considerably increased. Before Smartenance was introduced at this customer, the employees had to painstakingly enter the individual maintenance points in tables, provide a photo, print everything out, archive it and have it ready for the maintenance staff at the systems at the same time. Alongside the high annual one-off expense, the previous solution was not sufficiently flexible. For example, if maintenance had to be postponed due to unforeseen circumstances, this was difficult to map in the tables. The possibility of informing colleagues about unexpected happenings was also limited. Smartenance is manufacturer neutral: no matter what the system and manufacturer, the app will manage the maintenance and servicing. It automatically reminds production managers and plant operators of upcoming maintenance work, provides information about how long it will take and explains what needs to be done. This makes maintenance schedules that are normally attached to the machine superfluous. The maintenance plan is created on the desktop. Since all data is stored in the cloud, the maintenance team can access the data from anywhere. To perform maintenance work on the system immediately, Smartenance can be used in the app on a smartphone and tablet. A white-label approach enables machine manufacturers, for example, to present Smartenance as their own solution with a logo and in their own colours, expanding their own digital offering with ready-made, digital maintenance management for the machine in the process. Smartenance is successfully used by numerous customers from a wide range of different industries.  www.festo.com/digital-maintenance The São Paulo plant received the special prize in the Social Project category at the CIP World Cup – the internal competition between all Festo plants for the cleverest ideas for improvement. As part of the ‘Adoption project for children in need’ campaign in the municipality of João Ramal, colleagues sponsored 65 children and packed bags of Christmas presents for them. Festo Bulgaria supports a nationwide initiative to protect both children and nature. The aim is to financially support the 35 newborn clinics being equipped by collecting and recycling plastic lids. Festo engineers therefore produced 20 special heart-shaped containers and placed them in various locations in the Festo buildings. Festo employees collected a total of 240 kilograms of plastic lids. Festo has been involved in the Round Table organisation’s Weihnachtspäckchenkonvoi (Christmas parcel convoy) charity campaign for several years now. Every year, thousands of children in very poor parts of Eastern Europe receive Christmas presents. Festo employees at the Esslingen site packed around 400 parcels for Christmas in 2021. Taking responsibility globally and locally, with technical education in the respective country as a company and employer – that is the credo of Festo’s shareholders. Dr Kurt Stoll lived in India for half a year, laying the foundation for lifelong relationships. The manifestation of this friendship is the Kurt Stoll Park, a park full of trees covering 4,000 square metres, inaugurated in August 2021 in Coimbatore, India, on Dr Kurt Stoll’s 90th birthday. 9.4 Social commitment 9. Impact on our customers and society 82 83 Festo SE & Co. KG Sustainability Report 2021 Festo SE & Co. KG Sustainability Report 2021