We want you to feel secure and at ease as you collaborate successfully with Festo. We also want to meet your needs and be a reliable partner when it comes to protecting your personal data.
Data Privacy Notice
Festo Pty Ltd and Festo Ltd
We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information. We are committed to providing a high level of privacy in relation to all Personal Information that is collected by us.
"Personal Information" is information or an opinion about you as an identified individual or an individual who is reasonably identifiable, whether or not the information or opinion is true and whether or not it is recorded in a material form.
"Sensitive Information" is information about an individual's health (including predictive genetic information), racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal record, biometric information that is to be used for certain purposes and biometric templates.
The types of Personal Information collected by us may differ, depending on whether you are, or would like to become, a customer, supplier, employee or independent contractor.
Generally, the Personal Information collected by us includes your name, address, telephone number and email address.
From our customers we also require company details including ABN and/or ACN. Where you seek to purchase goods or services on credit, we may seek further information from you. If you order goods via our Contact Centre, we will collect your credit card details for the purpose of processing payment.
From our employees and/or prospective employees, we collect several types of information, including, but not limited to, employment status, gender, bank account details, emergency contact details, qualifications, previous employment details, medical and health information, leave summaries, wages and salary information, date of birth, superannuation information, tax file numbers, where relevant visa and immigration information and information relating to performance and conduct.
We do not otherwise collect Sensitive Information.
In some circumstances, you may deal with us anonymously or using a pseudonym. However, in most circumstances it is impracticable to do so because if you do not provide us with the Personal Information that we require or if you provide it in a way that does not identify you, we are unlikely to be able to provide the goods and services requested by you.
We collect Personal Information in a number of ways, including:
When you look at our website, we may use tracking technologies such as cookies to make a record of your visit by logging your internet protocol address, device name, operating system version, the date and time of your visit to our site, the pages that you have accessed and the type of browser you were using.
The primary purpose for which your Personal Information will be used and disclosed is to enable us to provide you with the goods and services requested by you.
This primary purpose generally includes:
We use and disclose information we hold about you as an employee of or incidental to our role as your employer and in accordance with applicable laws.
From time to time, we may communicate with you directly to promote our products or services. On each communication, we will advise how you may unsubscribe or opt out of receiving such communications. You may, at any time, request not to receive direct marketing communications from us and we will comply with that request.
By engaging in any Social Media Activity on our Social Media Sites, you agree to and are subject to the terms and conditions of such Social Media Sites. Any Personal Information shared by you on Social Media Sites is generally disclosed in accordance with the terms and conditions and privacy policies of such Social Media Sites.
Generally, photos and other material shared on Social Media Sites will be able to be viewed by the general public. Such material may be shared by others repeatedly and will be visible by anyone visiting the locations to which the material has been shared. You may be able to remove the material that you have shared from the location at which you shared it. However, any material that has been re-shared will be out of our control and neither you nor we will be able to remove it from any subsequently shared location. We are not responsible for any material that has been shared by you.
We reserve the right to remove any photos, comments or other material that is in any way inappropriate or offensive (in our opinion) from our Social Media Sites.
In addition, you consent to our collection, use and disclosure of your Personal Information in the following circumstances:
Where your Personal Information is disclosed to a third party by us for these types of purposes, we take reasonable steps to ensure the information is not used for any purpose other than to perform the tasks assigned to them by us.
Our Contact Centre deals with customer queries from both Australia and New Zealand. Customers' Personal Information may be accessed by some employees in Australia and New Zealand.
Our parent company is located in Germany. Customers' Personal Information is stored in our database which may be accessed by employees of our parent company in Germany and other countries in which the Festo Group operates.
Our parent company will collect, use and disclose your Personal Information in accordance with applicable laws and its Data Privacy Statement which is located at: https://corp.festo.com/en/data-protection/index.html
We use programs, software, online tools, or Social Media Sites that may be based in and/or housed overseas. Our use of such products may involve disclosure of your Personal Information to such organisations overseas. In using such products, we will take all reasonable steps to ensure all privacy settings are set to the highest possible level of confidentiality and privacy. However, use and disclosure of your Personal Information by such overseas organisations is generally in accordance with the terms and conditions and privacy policies of such organisations. See the table below showing the online tools used by us which may involve an overseas disclosure.
SAP (Systems, Applications, and Products in Data Processing):
□ Country of disclosure - EU and USA and various other countries
□ Country of disclosure - Germany and other countries
If you consent to disclosure of your Personal Information as described above, we are not required to take reasonable steps to ensure that such organisations do not breach the Privacy Act in relation to the disclosed information, we will not be liable under the Privacy Act and you will not be able to seek redress under the Privacy Act. The overseas organisation may not be subject to any privacy obligations in their own country that are similar to the Privacy Act, you may not be able to seek redress in the overseas jurisdiction and the overseas recipient could be subject to foreign laws that compel disclosure to third parties, such as overseas authorities. Having been informed of the possibility that such disclosure may occur, you consent to that disclosure by undertaking the type of activities specified above which indicate your consent.
We are committed to ensuring the security of your Personal Information and we will take all reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure, including:
Our security measures are continuously enhanced in keeping with new technological developments.
Please note that our website does not provide systems for secure transmission of Personal Information across the internet, except where otherwise indicated. When emailing or providing Personal Information to us via our website, please be aware that there are risks involved in transmitting Personal Information via the internet.
Our website may contain links to other internet sites. We have no control over the privacy practices employed at other websites and we accept no responsibility for the collection, use and disclosure of your Personal Information by other internet sites. We strongly advise you to review the privacy policies of such websites. We have no control over and assume no responsibility for the content, polices or practices or any third-party sites or services.
We cannot provide a guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to the website being linked to the internet.
You must ensure your username and password applicable to our online shop is kept secret. We cannot be held liable where you have not kept your username and password strictly confidential.
If you wish to amend the Personal Information because it is inaccurate, out of date, incomplete, irrelevant or misleading, or if you wish your Personal Information to be deleted, please contact our Privacy Officer. If we refuse to comply with your request, we will let you know why.
If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal Information by us, please contact our Privacy Officer. We will discuss your concerns with you and take action as necessary to address such concerns which may include contacting us to take the matter further.
We will endeavour to resolve your complaint as soon as possible. However, the length of time will depend on the nature and complexity of the issues you have raised.
You will receive an acknowledgement of receipt of the complaint from us within five business days. We will give you an estimate of how long it may take us to deal with the matter but we will endeavour to finalise the matter within 30 days.
If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things that we may decide to do include:
It will not always be possible to resolve a complaint to everyone's satisfaction. In that case, you might want to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found at: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us/
Festo Privacy Officer Mr Chris Francis
Festo Pty Ltd and Festo Limited
C/- 179-197 Browns Road, Noble Park North, Victoria, 3174
Festo Pty Ltd
+61 1300 88 96 96
09 574 1094