We want you to feel secure and at ease as you collaborate successfully with Festo. We also want to meet your needs and be a reliable partner when it comes to protecting your personal data.
The subject of data protection is personal data. This is any information relating to an identified or identifiable natural person (data subject).
As a global leader in automation technology and in technical education and training, we process personal data on a daily basis. In doing so, we are committed to complying with national and international laws and regulations on data protection, in particular the European General Data Protection Regulation (GDPR).
Where the masculine form is used here, this is merely for linguistic simplification. Statements refer equally to all genders.
Festo AG
Gass 10
5242 Lupfig
Switzerland Phone: +41 44 744 55 44
E-mail: datenschutz.ch@festo.com
2.1 When using our online services
Your benefit / our purposes
Festo offers you attractive online functions that can support you in your daily work in a variety of ways ways or that you can use as a job applicant at Festo. For this purpose, we use personal data to establish your identity and to enable user authentication, e.g. to provide you with your selected services and functions of the Festo online offers.
We also process personal data for security reasons, in particular to detect and prevent attacks on our websites or fraud attempts.
Data categories
When you visit our websites, web applications or online tools, we store the following personal data, for example:
Other personal data, e.g.
Cookies
We use cookies in our Festo online offers to collect this data. Further information about Festo's use of cookies can be found in our Cookie Policy. There you can independently set which cookies are activated when you use our online services. For your searches on Festo websites, you only need to set your cookie setting once! Your consents are stored and applied to all websites for different devices. Web-Tools
You can find information about the Web tools used by Festo under Web-Tools.
If you have expressly given your consent to the processing of your personal data in an individual case, this consent is the legal basis for the processing (Art. 13 para. 1 DPA or Art. 31 para. 1 revDPA or, if applicable, Art. 6 para. 1 (a) GDPR). This consent is voluntary and can be revoked at any time with effect for the future. Furthermore, we have an overriding or legitimate interest pursuant to Art. 13 para. 1 DPA and Art. 31 DPA. Paragraph 1 revDPA or, if applicable, according to Article 6 Paragraph 1(f) of the GDPR. You have the right to object to the processing of your personal data. We will then no longer process the personal data unless we can demonstrate compelling legitimate grounds that override your interests or the processing serves the purpose of asserting, exercising, or defending legal claims (Art. 21 GDPR if applicable) or there are other legal grounds for continuing the processing. Links to other websites
This data protection declaration only applies to Festo's online offers and not to websites and applications of third parties. Festo online offers may also contain links to third-party websites and applications that are of interest to you.
Festo is not responsible for the collection, processing and use of your data by third parties or for the content of these third-party websites. 2.2 When using mobile apps or local applications
Your benefit / our purposes
Festo offers you a variety of applications that you can use on your end devices, such as notebooks, tablets or smartphones, and which help you to perform your tasks efficiently and safely. Interesting functions can be set up and controlled via personal data.
Insofar as special functions and benefits are integrated into tools, you will find information about this in the additional data protection declaration of the application in each case.
Festo can only access content and personal data in the applications during service and maintenance work.
Data categories
2.3 In cooperation with business partners
Your benefit / our purpose
Good business relationships are based on ideal communication between the right contacts and an effective exchange of the necessary information. Your personal data is the basis of our communication on products, services and projects, e.g. to process your enquiries or to provide you with technical information on products. Your personal data is also used to maintain our (contractual) business relationship, e.g. to process orders for products and services, to carry out deliveries, repairs or services and for accounting, billing and payment purposes.
Data categories
Festo is in contact with you as a B2B contact and does not process any personal data that identifies you as a data subject beyond that. There is no profiling that has a legal effect on you personally or affects you in a similar way.
2.4 For collaboration between Festo and business partners
Your benefit / our purpose
Modern electronic communication offers tools that enable ideal collaboration and a quick and easy exchange of information and data. When using such tools, personal data may be processed to ensure the identity and documentation of these contacts.
Data categories
In online sessions and similar functions, the following personal data, among others, may be processed
Contact details (name, e-mail, company ...)
All information from the joint exchange: access authorisations, comments and notes, editing of documents, usage information such as date and time.
2.5 For Direct marketing
Your benefit / our purposes
Festo will inform you about important market trends, new interesting products and solutions based on your industry and selected interests. You will also receive information on marketing campaigns, market analyses or similar campaigns and events.
You have the right to object to the use of your contact data for these purposes at any time by sending an email to info@festo.com or by making use of the objection option within any communication in this context.
Data categories In order to be able to provide you with information according to your wishes and needs, we collect the following personal data within the framework of direct marketing, for example
2.6 For the planning and implementation of events
Your benefit / our purposes
Festo is happy to provide you with live information about our performance, our attractive product range and interesting trends. At various events, we give you the opportunity to talk to Festo specialists or other interested parties and trendsetters. In order to create a useful experience for you, it is important for us to be able to adapt to you and your wishes and needs.
Data categories
In order to organise an interesting and successful event, we need various personal data. Depending on the type of event and the venue, we process, for example,
Your benefit / our purposes
Good information and a good understanding of needs and requirements is an essential basis for the further development of Festo's services. Within the scope of applicable laws, Festo may also use your business contact data to conduct customer satisfaction surveys.
You have the right to object to the use of your contact data for these purposes at any time by sending an email to info@festo.com or by making use of the objection option within this communication.
Data categories Depending on the type and objective of the survey, we will inform you specifically about the anonymity of your feedback. Insofar as surveys cannot be conducted anonymously, different personal data are processed, e.g.:
Basis for the survey can be your feedback on a specific business process
2.7 For your application process
Your benefit / our purposes
As an attractive employer, Festo wants to attract motivated and qualified employees and offers you a secure and convenient way of applying to us with Jobs@Festo. Here you can find attractive vacancies and manage your applications.
Data categories
As part of the application process, Festo processes all personal data that you provide to us during the application process. This usually includes:
Your applicant profile will also be visible to other Festo HR recruiters.
2.8 For satisfaction surveys
Your benefit / our purposes
Good information and a good understanding of needs and requirements are an essential basis for the further development of Festo's services. Within the framework of applicable laws, Festo may also use your business contact data to conduct customer satisfaction surveys.
You have the right to object to the use of your contact data for these purposes at any time by sending an e-mail to info@festo.com or by using the objection option in this notice.
Data categories
Depending on the type and purpose of the survey, we will inform you separately about the anonymity of your feedback. If surveys are not conducted anonymously, various personal data may be processed, such as
The survey may be based on your feedback about a specific business transaction.
2.9 Festo as a processor - e.g. when using Festo LX
Your benefits / our purposes
Festo increasingly offers software solutions that support companies in their training tasks or internal processes. In these software solutions, customers process personal data as data controllers. Industrial customers or educational institutions manage user accounts, personal data and settings, including data protection.
In these cases, Festo only processes your personal data on the instructions of the controller and only accesses it for maintenance purposes. These instructions and the mutual data protection rights and obligations for your protection are regulated in an order processing contract. Festo does not pass on personal data to third parties.
We only process your personal data that is necessary for the benefits offered and the purposes stated.
Unless explicitly stated otherwise when collecting the personal data, the legal basis for the processing is
Legitimate interests may in particular be the following:
- Service and further development of our offers;
- Advertising and marketing insofar as you have not objected to the use of your data;
- Prevention and detection of fraud and crime;
- Technical support;
- Responding to enquiries.
If you have expressly given your consent to the processing of your personal data in an individual case, this consent is the legal basis for the processing (Art. 13 para. 1 DPA or Art. 31 para. 1 revDPA or, if applicable, Art. 6 para. 1a GDPR). This consent is voluntary and can be revoked at any time with effect for the future.
4.1 Transmission of data during processing by Festo
Festo may disclose personal data to
If recipients are located outside the territorial scope of the GDPR, Festo will take measures to ensure appropriate and adequate safeguards to protect your personal data otherwise.
If a transfer is made abroad, this is either to a country that has legislation with adequate data protection in accordance with the German DPA or, if applicable, in accordance with the GDPR, or if this is not the case (e.g. USA), Festo takes measures to otherwise ensure suitable and adequate guarantees for the protection of your personal data.
Personal data published by you via Festo online services (e.g. in chat rooms or forums) may be accessible to other registered users of the respective Festo online service worldwide.
4.2 Social media and Plug-ins
Festo is represented on social networks in order to give registered users of these platforms the opportunity to communicate and exchange information interactively. The use of the respective social networks is also subject to the terms of use and data privacy declarations of these companies, which provide information on their conditions and the handling of personal data.
Festo has integrated links to the company's official channels on websites via so-called social plugins. When you access one of these social plugins, a direct connection is established with the respective provider and your data is processed by them. If you are logged in to your user account at the time, the provider can associate your visit to our websites with your user account.
Unless an explicit storage period is specified at the time of collection, your personal data will be deleted after a defined period of time if it is no longer required to fulfil the purpose, unless legal retention obligations (e.g. commercial and tax retention obligations) prevent deletion.
Festo takes the necessary technical and organisational measures to ensure adequate protection of your personal data.
If our processing of your personal data is based on your consent to the processing of your personal data, you have the right to revoke the consent given at any time with effect for the future.
The revocation does not affect the lawfulness of the processing carried out on the basis of the consent before the revocation.
As a data subject, you have the following rights under the GDPR in connection with the processing of your personal data to
Festo's data protection organisation supports you in all matters relating to data protection at Festo. You can submit your complaints to Festo and assert your rights as set out in this data protection declaration. You can contact our data protection organisation at datenschutz.ch@festo.com
Festo's data protection organisation will deal with your enquiries and complaints as quickly as possible. In addition to contacting the Festo data protection organisation, you can also contact the competent data protection supervisory authority at any time.
For an overview of national and international data protection authorities, click here