Support Community technical forum

Support Community technical forum

Festo has launched the Festo Support Community, a new online technical forum which gives customers quick and easy access to its experts, as well as enabling them to interact with each other, to find the best solutions about automation and machine building problems whilst improving knowledge about automation. With effect from October 2014, Festo South Africa will actively be participating on the forum with a local technical specialist on hand to answer questions and provide advice.

As an innovative global company, Festo is constantly looking for initiatives to help its customers and this easy-to-use forum is an effective way to interact with them, giving them better support. After a simple registration process, users can post technical questions online and respond to other users’ queries to share best practice. To date the community has an average of 50,000 views a month and has registered their 1000th user.

The forum enables visitors to have conversations with one of Festo’s technical specialists and each other. This gives members the opportunity to explain issues, ask questions and get an immediate response. “Our local specialist who will be monitoring the forum is a highly trained engineer who spent a year at our headquarters in Germany providing advanced technical support to global enquiries” says Russell Schwulst, Business Development Manager at Festo.

The forum is split into six topic areas and covers subjects such as Pneumatics, Electrical Drives and Process Automation, so customers can discuss and find answers to their everyday automation issues.

“More and more people are going online to seek answers to their problems,” explains Schwulst. “We have introduced this new forum locally to make it as easy as possible for our customers to quickly access and identify the best solutions for their technical queries. Our technical experts from around the world and locally, are on hand to have live discussions and give a fast response to all queries, and we expect the forum to become an invaluable information resource for both our customers and interested engineers.”