Data Protection Statement

We want you to feel secure and at ease as you collaborate successfully with Festo. We also want to meet your needs and be a reliable partner when it comes to protecting your personal data.

When we talk about data privacy, this refers to personal data. This is any information that relates to an identified or identifiable natural person (data subject).

As a worldwide leader in the field of automation technology, and a global leader for basic and further technical training, we process personal data on a daily basis. In doing so, we comply with all national and international data privacy regulations, most notably the European General Data Protection Regulation (GDPR).

If any gender-specific language appears in this document, this is purely to simplify the language. The information relates to all genders equally.

1 - Responsible

Responsible body / data protection officer

Festo Vertrieb GmbH & Co. KG
Festo Campus 1
73734 Esslingen
+49 (0) 711 347 - 1111

You can reach our company data protection officer at:

Festo SE & Co. KG
Data Protection Officer Harald Glaser
Ruiter Straße 82
73734 Esslingen

2 - Groups of persons, purposes and categories of data

2.1 When using our online offerYour benefit / our purposes

Festo offers you attractive online functions that can support you in your daily work in a variety of ways. For this purpose, we use personal data to establish your identity and to enable user authentication, e.g. to provide you with your selected services and functions of the Festo online offers.

We also process personal data for security reasons, in particular to detect and prevent attacks on our websites or fraud attempts.

Data categories

When you visit our websites, web applications or online tools, we store the following personal data, for example:

  • the type of device, browser and operating system you use
  • your IP address
  • the date and time of your visits
  • Use of the websites and their functions
  • search terms, error messages, information about files accessed and data volumes transferred
  • Websites from which you have accessed our websites and websites that you visit from our websites.

Other personal data, e.g.

  • First and last name
  • Business contact details such as email address, telephone number
  • information provided as part of an enquiry,

we only store if you voluntarily provide us with this data, e.g. as part of a registration, an enquiry, a contact form, a survey or to execute a contract.


We use cookies in our Festo online offers to collect this data. Further information about Festo's use of cookies can be found in our Cookie Policy. There you can independently set which cookies are activated when you use our online services. For your searches on Festo websites, you only need to set your cookie setting once! Your consents are stored and applied to all websites for different devices.

Web tools
Information on web tools used by Festo can be found under Web tools.

Links to other websites

This data protection declaration only applies to Festo online offers and not to websites and applications of third parties. Festo online offers may also contain links to websites and applications of third parties which may be of interest to you.

Festo is not responsible for the collection, processing and use of your data by third parties or for the content of these third-party websites.

2.2 When using mobile apps or local applications

Your benefit / our purposes

Festo offers you a variety of applications that you can use on your end devices, such as notebooks, tablets or smartphones, and which help you to perform your tasks efficiently and safely. Interesting functions can be set up and controlled via personal data.

If special functions and benefits are integrated into tools, you will find information about them in the additional privacy policy of the application.Festo can only access content and personal data in the applications during service and maintenance work.

Data categories

  • Contact information, such as first and last name, business address, telephone number and e-mail address
  • User-specific settings, such as favourites
  • Roles and role-specific settings

2.3 In cooperation with business partners

Your benefit / our purpose

Good business relationships are based on ideal communication between the right contacts and an effective exchange of the necessary information. Your personal data is the basis of our communication on products, services and projects, e.g. to process your enquiries or to provide you with technical information on products. Your personal data is also used to maintain our (contractual) business relationship, e.g. to process orders for products and services, to carry out deliveries, repairs or services and for accounting, billing and payment purposes.

Data categories

As part of the cooperation with you as a business partner, Festo processes your personal data as a contact person for customers, interested parties, sales partners, suppliers or other partners.

Essentially, this includes

  • Contact information, such as first and last names and business address, telephone number and e-mail address
  • Information about telephone calls, visits, contacts and the content of these communications
  • Information required in the context of a project or the handling of a contractual relationship
  • data collected from publicly available sources, information databases or credit agencies
  • to the extent legally required in the context of compliance screenings, date of birth, identity card and ID numbers, information on relevant court proceedings and other legal disputes in which the business partners are involved
  • Payment data, such as details relating to the processing of payment transactions or fraud prevention, including credit card information and card verification numbers.

Festo is in contact with you as a B2B contact and does not process any personal data that identifies you as a data subject beyond that. There is no profiling that has a legal effect on you personally or affects you in a similar way.

2.4 For collaboration between Festo and business partners

Your benefit / our purposes

Modern electronic communication offers tools that enable ideal collaboration and a quick and easy exchange of information and data. When using such tools, personal data may be processed to ensure the identity and documentation of these contacts.

Categories of data

In online sessions and similar functions, the following personal data, among others, may be processed

  • Contact details (name, e-mail, company ...)
  • All information from the joint exchange: access authorisations, comments and notes, editing of documents, usage information such as date and time.

2.5 For direct marketing

Your benefit / our purposes

Festo will inform you about important market trends, new interesting products and solutions based on your industry and selected interests. You will also receive information on marketing campaigns, market analyses or similar campaigns and events.

You have the right to object to the use of your contact data for these purposes at any time by sending an email to or by making use of the objection option within any communication in this context.

Categories of data

In order to be able to provide you with information according to your wishes and needs, we collect the following personal data within the framework of direct marketing, for example

  • Contact information, such as first and last name and business address, telephone number and e-mail address
  • Your selection for newsletters and areas of interest
  • Information about visits to trade fairs, participation in webinars or the like
  • All other data voluntarily provided by you, provided you have given your consent.

2.6 For the planning and implementation of events

Your benefit / our purposes

Festo is happy to provide you with live information about our performance, our attractive product range and interesting trends. At various events, we give you the opportunity to talk to Festo specialists or other interested parties and trendsetters. In order to create a useful experience for you, it is important for us to be able to adapt to you and your wishes and needs.

Data categories

In order to organise an interesting and successful event, we need different types of personal data.Depending on the type and location of the event, we process e.g.

  • Contact information, such as first and last name, business address, telephone number and e-mail address
  • Data for the organisation of the event, such as invitations, personal wishes or travel data
  • Documentation of your attendance and safety briefings carried out
  • Vehicle registration numbers for entry and parking permits
  • Photo and video recordings for publication and documentation purposes

2.7 For satisfaction surveys

Your benefit / our purposes

Good information and a good understanding of needs and requirements is an essential basis for the further development of Festo's services. Within the scope of applicable laws, Festo may also use your business contact data to conduct customer satisfaction surveys.

You have the right to object to the use of your contact data for these purposes at any time by sending an email to or by making use of the objection option within this communication.

Data categories

Depending on the type and purpose of the survey, we will specifically inform you about the anonymity of your feedback.Insofar as surveys cannot be conducted anonymously, different personal data will be processed, e.g.:

  • Contact details, such as first and last name, email address and telephone number.
  • For specific surveys or for differentiated analyses, we process business information, such as departmental areas or management responsibilities
  • Basis for the survey can be your feedback on a specific business process

3 - Legal basis for the processing of personal data

If you have expressly given your consent to the processing of your personal data in an individual case, this consent is the legal basis for the processing (Article 6 (1a) DSGVO). This consent is voluntary and can be revoked at any time with effect for the future.

4 - Transmission of personal data

4.1 Transmission of data during processing by Festo

Festo may transfer personal data to

  • internal specialist departments
  • other Festo companies or other third parties, e.g. sales partners or suppliers, if this is necessary in connection with the offer or the initiation, implementation or settlement of the business relationship
  • Service providers who process personal data as part of their service provision e.g. service providers for IT security, maintenance activities or event management
  • Third parties, if this is necessary for compliance with applicable law or for legal claims, e.g. in connection with arbitration or court proceedings, to public authorities, offices, health insurance companies or legal advisors.

If recipients are located outside the territorial scope of the GDPR, Festo will take measures to ensure appropriate and adequate safeguards to protect your personal data otherwise.

  • We therefore only pass on your personal data to Festo companies on the basis of the Binding Corporate Rules ("BCR"), which the members of the Festo Group have undertaken to comply with.
  • Personal data will only be transferred to recipients outside the Festo Group if they have (i) concluded EU Standard Contractual Clauses with Festo or (ii) introduced Binding Corporate Rules.

Personal data published by you via Festo online services (e.g. in chat rooms or forums) may be accessible to other registered users of the respective Festo online service worldwide.

4.2 Social plug-ins

Festo has integrated so-called "social plug-ins" of social networks such as Facebook, YouTube, Twitter and Instagram on websites. If you select one of these social plug-ins, a direct connection is established with this provider and your data is processed by it. If you have logged into your user account at this time, the provider can assign your visit to our websites to your user account.

Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on this platform are governed exclusively by the data protection provisions of the respective network. The social plug-in remains active until you deactivate it or delete your cookies.

Cookie information

5 - Retention of personal data

Unless an explicit storage period is specified at the time of collection, your personal data will be deleted after a defined period of time if it is no longer required to fulfil the purpose, unless legal retention obligations (e.g. commercial and tax retention obligations) prevent deletion.

6 - Data security

Festo takes the necessary technical and organisational measures to ensure adequate protection of your personal data.

7 - Possibility to revoke consent

If our processing of your personal data is based on your consent to the processing of your personal data, you have the right to revoke the consent given at any time with effect for the future.

The revocation does not affect the lawfulness of the processing carried out on the basis of the consent before the revocation.

8 - Your rights as a data subject

As a data subject, you have the following rights under the GDPR in connection with the processing of your personal data to

  • confirmation as to whether Festo has processed personal data about you and information about the personal data processed by Festo
  • the correction of your incorrect personal data
  • the deletion of personal data processed by Festo
  • the restriction of the processing of personal data by Festo
  • the transfer of data
  • to object to the processing of personal data by Festo

Further information and explanations regarding the above rights can be found on the "Rights for Citizens" website of the European Commission.

9 - Contact person for data protection at Festo

Festo's data protection organisation supports you in all matters relating to data protection at Festo. You can submit your complaints to Festo and assert your rights as set out in this data protection declaration.

You can contact our data protection organisation at

Festo's data protection organisation will deal with your enquiries and complaints as quickly as possible. In addition to contacting the Festo data protection organisation, you can also contact the competent data protection supervisory authority at any time.

An overview of the national and international data protection authorities is available here.