Quality in everything we do
Foundation for sustainable success
Anyone who talks about quality means customer satisfaction. That covers everything that our customers perceive of us. All the interfaces, processes and the people behind them. That is why at Festo we talk about an holistic company quality, which we practise internally and externally. Festo pursues this overall quality understanding under the term quality management.
Quality has a long tradition at Festo. Quality and innovation are the supporting pillars of our company. Our customers constantly face with competition, with which we want to support them as best as possible. For this purpose, the quality of the products and the processes in the field of consultancy, support and service have to be just as good as the interpersonal factors – and be so internally and externally. That is why Festo focuses on a high level of management quality and efficient cooperation between well trained and responsible-minded employees.
Quality internally and externally
Our customers expect defect-free products and tailored services in consistent quality at the highest level. So that they also get this, we need responsible-minded employees who internalise these requirements and fulfil them as best as possible in their daily work. Our Festo values act as a framework for this and are adapted to these high demands. These give us the framework for how we deal with each other and work together. That is why we foster open cooperation and practise a constructive error culture. So that values turn into actual behaviour, Festo qualifies its employees by means of internal training courses and programmes.