Technical support
Worldwide presence with local roots
Do you have a problem, a question, a comment or need help with our products? Our customer service team is always available to help. A customer service representative will contact you by email or telephone.
Our innovative range of products and services is always available around the globe and totally reliable. With more than 250 branch offices in 176 countries and Festo companies in 61 countries, we are never too far away.
Didactic InfoPortal
Find technical documentation for your learning systems quickly
- Circuit diagrams
- Data sheets
- PLC programs
- Software updates (apps, drivers)
- Notes on commissioning
- Videos for product accompaniment
- Technical accessories
- Module descriptions
- CE Declarations of Conformity
Installation and commissioning
Our qualified technicians will be on site to install the equipment, provide a brief introduction and ensure that your training systems are commissioned safely and quickly. This service is provided on demand at the site where the equipment will be used. It ensures that our products function properly and that your training sessions can get off to a quick start.
We recommend special product training sessions to achieve the maximum ROI for your organisation.
TeamViewer QuickSupport
To improve customer service, Festo uses software that allows our staff to view your screen via a secure internet connection. This can usually significantly the time it takes to solve a problem. This is done with the TeamViewer QuickSupport program.
Please prepare the TeamViewer session as follows:
- You and our employee arrange a precise meeting time. We ask you to be on time.
Please contact the ticket hotline: software-support.didactic@festo.com - TeamViewer is already installed on our computers, please download TeamViewer QuickSupport here Click here.
- Please make sure that the TeamViewer program has already been installed and started before the session. This saves valuable time that we want to use to help you.
- Make sure you have a stable internet connection to avoid network interruptions.
- Smooth communication should be ensured with the use of a telephone or with a headset directly on the same device.
- When the program starts, you have to click on Accept in the pop-up window.
- Please ensure that you have administrator rights to make changes on your device.
- Please have your licence ticket or your order number ready to ensure you have the necessary information available right away.
- Please ensure that the software has already been downloaded and that no additional waiting time is required for the download (unless downloading is the problem).
- Our support representative will see when you have successfully connected (you do not need to read out the ID)
> You confirm access to your computer
> The remote support can begin.
产品培训
我们的产品培训可帮助您合理使用新学习系统。在培训中，专业讲师会介绍设备并解释所提供的课件。他们回顾基本的理论概念，解释每个模块的工作原理以及如何布置练习作为您的教学的一部分。
我们的培训有效地支持您个性化定制实践练习和学生学习经历，您还可以探究其他老师如何借助我们的培训设备处理学习课题。
REACh 欧盟条例 1907/2006/EC (REACh)
REACh = R egistration, E valuation, A uthorisation of Ch emicals
（化学品注册、评估和许可）
REACh 欧盟条例 1907/2006/EC (REACh)
以该条例为基础，欧盟全面重新构建了化学品政策的框架。REACh 自 2007 年 6 月起正式实施，对欧洲的化学品法规进行了规范。规范的目的，是实现欧洲所有化学物质信息的集中记录，保护人类和环境。
它是首部对制成品中所含物质进行了规范的化学品法规。因此，作为产品制造商，Festo 有义务告知自身产品中是否包含高度关注物质 (SVHC)。
REACh 法规在 2006 年 6 月 生效后，Festo 公司开始定期检查自身产品中所包含的 SVHC 物质。如果我们的某种产品包含 SVHC 候选清单上的某种物质，且其含量超过该产品质量的 0.1%，我们会立即按照 REACh 法规第 33 条履行我们的告知义务。
关于产品中所含 SVHC（高度关注物质）的信息
2015 年 9 月 10 日，欧洲法院精确地给出了 REACh 法规中包含高度关注物质的产品的定义。如果安装的某个零件产品中高度关注物质 (SVHC) 的含量超过了 0.1% 的阈值，那么无论其在整个产品中的含量占比有多少，均必须根据 REACH 法规第 33 条第 (1) 款的规定提供相关信息。
退货单
想退回货物？
请电话联系我们。电话：+49 (0)711-3467-1380。您会收到一个参考号码。
请在线填写退货表格，然后将其打印出来，注明参考号码，并随货物一起寄回。
然后将所有物品寄至规定的地址。货物到达后，我们会尽快与您联系。