Guideline for goodwill returns
- It is not possible to return goods without first contacting Festo and obtaining its approval.
- The delivery date is within the last 6 months. Otherwise it is not possible to return the goods.
- The goods are in new condition and in the original, undamaged and clean product packaging.
- The following products, for example, are excluded from goodwill returns:
- Configurable / customised products
- Soft- and printware
- Safety-related components
- Items with a net value of less than 150 EUR
- Products from Didactic
- Returns and refunds are made as a gesture of goodwill and without acknowledgement of any legal obligation. The final decision lies with Festo.