Product repair requests and warranty claims

Access to the "My Services" area

  • Login with Festo Business Account
  • Create a new request: send a product repair request or a product warranty claim
  • View all requests: view the status of all your submitted requests
My Services screenshot

Create a new request

  • Select the product for which you want to request a repair service or submit a warranty claim.
  • The products are based on the purchase history of your account.
  • You can find all the products you have ordered, regardless of whether they were ordered via our website, ERP, telephone or email.
  • To filter for products, you must fill in one of the following three pieces of information:
    • Part number/order number
    • Product Key
    • Order number/customer order number
‘Create request’ screenshot

Start warranty claim

  • Complete steps 1–5 and send your request.
  • Fields with an asterisk (*) are mandatory.
  • If your request concerns a damaged product, please upload one or more photos of the damage as a first step to speed up the processing of the request.
  • Your warranty claim will be created immediately and automatically forwarded to the relevant department.
Complaint screenshot

Start repair service (for selected products)

  • Complete steps 1–5 and send your request.
  • Fields with an asterisk (*) are mandatory.
  • If your request concerns a damaged product, please upload one or more photos of the damage as a first step to speed up the processing of the request.
  • Your repair job will be created immediately and automatically forwarded to the relevant department.
Repair screenshot

Show all requests

  • Get an overview of all requests that have been submitted for your account.
  • Check the current status of all your requests at any time.
  • You can see all requests, regardless of whether they were submitted via our website, telephone or email.
All requests screenshot