Look for the star when selecting products in the catalogue.
For more than 2,200 products worldwide: always in stock, attractively priced and delivered quickly
We offer our customers complete turnkey solutions and services in numerous technologies. Our team will help you to select the right products and to adapt your training programmes to market needs as well as to your requirements and objectives. Would you like more information or do you require technical support? Just give us a call or send us an email!
Do you have a problem, a question, a comment or need help with our products? Our customer service team is always available to help. A customer service representative will contact you by email or telephone.
Our innovative range of products and services is always available around the globe and totally reliable. With more than 250 branch offices in 176 countries and Festo companies in 61 countries, we are never too far away.
Find technical documentation for your learning systems quickly
We are happy to assist you with your technical questions regarding your education systems. Email the link below and describe the problem in as much detail as possible, preferably with pictures.
(Should you not feel comfortable expressing yourself in English, please write in local language.)
In order for us to be able to help you, we need complete contact details and for matters concerning our software we need to know the version, operating system, etc.
Our qualified technicians will be on site to install the equipment, provide a brief introduction and ensure that your training systems are commissioned safely and quickly. This service is provided on demand at the site where the equipment will be used. It ensures that our products function properly and that your training sessions can get off to a quick start.
We recommend special product training sessions to achieve the maximum ROI for your organisation.
To improve customer service, Festo uses software that allows our staff to view your screen via a secure internet connection. This can usually significantly the time it takes to solve a problem. This is done with the TeamViewer QuickSupport program.
Please prepare the TeamViewer session as follows:
Our product training helps you to make the most of your new training system. During the training, our qualified trainers explain the equipment and the supplied courseware. They will clarify the basic theoretical concepts, how the individual modules work and how you complete the exercises as part of your teaching activities.
Our training sessions actively help to personalise the practical exercises and the students' learning experience. You will also learn from our trainers how other teachers present the training content.
REACh = R egistration, E valuation, A uthorisation of Ch emicals
(Registration, Evaluation and Authorisation of Chemicals)
REACh EC Regulation 1907/2006/EC (REACh)
These building blocks were used to comprehensively restructure the chemicals policy. REACh has been in force since June 2007 and regulates chemicals legislation in Europe. The aim is to protect people and the environment and to centrally record all information on chemical substances in Europe.
For the first time, chemicals legislation also covers substances in products. As a manufacturer of products, Festo is therefore obliged to inform if substances of very high concern (SVHC) should be part of Festo products.
After the REACh regulation came into force in June 2006, Festo AG & Co. KG started to regularly check the product range for SVHC. If there is more than 0.1% mass of a substance on the candidate list in one of our products, we will immediately comply with our duty to inform in accordance with Article 33 of the REACH regulation.
Information on SVHC (substances of very high concern) in products
The European Court of Justice precisely specified the definition of a product within the context of the REACh directive on the 10th of September, 2015. If the limit value of 0.1% by mass is exceeded for a substance of very high concern (SVHC) in an installed sub-product, the product in question must be registered in accordance with Art.33 (1) of the REACh directive regardless of the percentage-by-mass content of the overall product.
You can view and download the ISO certificates from Festo Didactic here:
You would like to return goods to us?
Give us a call! Tel. +49 (0)711-3467-1380. You will receive a reference number.
Please fill out the return goods form online, print it out and enclose it with the reference number.
Then send everything to the address given. We will contact you as soon as the goods have arrived.
Reklamation/Rückware/Claim/goods for returns download here