Customer service and support from Festo Didactic

We make sure your learning systems and learning factories are fully commissioned, whether it's for MPS, CP Lab, CP Factory, EDS Water, MPS PA or others, from checking the system to handing it over to you, the customer. Our service package includes:

• Inspecting and positioning stations on site
• Installing all mechanical and electrical connections
• Connecting and precisely adjusting components
• Configuring and programming control units
• Comprehensive testing to ensure everything is ready for operation

Technical prerequisites

To ensure that commissioning runs smoothly, please ensure that:

• All construction work in the system area has been completed
• The required power supply is provided (voltage and compressed air) in accordance with specifications
• Responsible staff is available in case of queries
• IT support is available for computer and software installations

Please note that delays may occur if these requirements are not met. In these cases, an extension of the service time cannot be guaranteed.

All technical requirements and terms and conditions of service will be communicated at the time of booking.

Get off to a quick start. Contact us for a personalised quote and we will ensure that your training system will be made ready for use in an efficient, safe and reliable way.

Gain technical expertise, educational insights and practical tips to help you realise the full potential of your system and ensure it is used effectively with customised training for your teaching and support staff.

We offer two types of training:

Technical briefing: focus on safe, efficient operation and maintenance of the system.

Once your system has been commissioned, we offer a comprehensive technical briefing tailored precisely to your system configuration. Our training ensures that your employees can operate the system safely and efficiently.

Our briefing includes:

• Safety instructions: basics of safety, emergency stop function and safety equipment
• Process overview: system start, automatic operation and shutdown
• Station explanation: basic functions of all relevant system stations
• Operating the HMI: configuration and standard mode, parameter management, and error and information messages
• Restart after emergency stop
• MES modules: overview, warehouse management, order and work plan management
• PLC: backup and restore processes
• CNC control: homing, jog and automatic mode
• Troubleshooting: practical support for rectifying errors

We flexibly adapt the content to your specific system configuration.

Train-the-trainer: focus on the educational use and instructive application possibilities of the system.

• The training includes:
• Practical guide on how to integrate the system into your existing curriculum
• Practical demonstrations of key learning activities and exercises
• Overview of available course material and supported learning objectives
• Open question and answer session on specific teaching scenarios or challenges

All terms and conditions of service will be communicated at the time of booking.

Shorten the learning curve: book a training course tailored to your needs. Please contact us for a customised quote.

Our products are covered by a comprehensive warranty, so you can have peace of mind when working. We offer reliable on-site service for repairing and maintaining your learning systems and learning factories. Our experienced technicians will visit you straightaway to minimise downtime and quickly restore your systems to full performance.

Transparent billing

Our services are billed fairly and transparently and are based on actual time and effort spent. Material costs and travel expenses will only be invoiced when necessary – there are no hidden fees, no overcharging, so you always have a complete overview of all the costs.

Returning devices for repair

If necessary, you can return devices to our facilities, where our specialised technicians will service them. This allows us to carry out complex repairs, thoroughly test the devices or replace components under controlled conditions to ensure optimal system performance.

Contact us to receive expert support where it suits you best – on site or at our facilities.

Receive remote assistance with setting up the software programs you have purchased, such as FluidSIM, CIROS, Factory Views, FluidLab, and others. We simply connect to your computer using the TeamViewer application and guide you step by step through the setup process.

Essential requirements before the session:

• Make sure that you have administrator rights on your computer.
• Download the purchased software onto your computer (unless the download is part of the problem).
• Ensure you have a stable internet connection (preferably wired in) to avoid interruptions.
• Install and launch TeamViewer on your computer (click here to download TeamViewer).
• Keep a telephone nearby in case you experience internet problems during the session.

Get support now. Take advantage of our fast and reliable online support – we look forward to helping you!