Customer support

Customer support

We offer our customers complete turnkey solutions and services in numerous technologies. Our team will help you to select the right products and to adapt your training programmes to market needs as well as to your requirements and objectives. Would you like more information or do you require technical support? Just give us a call or send us an email!

Technical support

Worldwide presence with local roots

Do you have a problem, a question, a comment or need help with our products? Our customer service team is always available to help. A customer service representative will contact you by email or telephone.

Our innovative range of products and services is always available around the globe and totally reliable. With more than 250 branch offices in 176 countries and Festo companies in 61 countries, we are never too far away.

Installation and commissioning

Our qualified technicians will be on site to install the equipment, provide a brief introduction and ensure that your training systems are commissioned safely and quickly. This service is provided on demand at the site where the equipment will be used. It ensures that our products function properly and that your training sessions can get off to a quick start.

We recommend special product training sessions to achieve the maximum ROI for your organisation.

Product training

Our product training helps you to make the most of your new training system. During the training, our qualified trainers explain the equipment and the supplied courseware. They will clarify the basic theoretical concepts, how the individual modules work and how you complete the exercises as part of your teaching activities.

Our training sessions actively help to personalise the practical exercises and the students' learning experience. You will also learn from our trainers how other teachers present the training content.