In fostering successful cooperations, Festo, Inc. (“Festo”) is committed to protecting your personal data and ensuring that your privacy rights are respected. We aim to be a reliable partner that meet your needs while also maintaining a safe and secure data environment. In line with said commitment, we are implementing safeguards in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations and the applicable issuances of the National Privacy Commission (NPC) to ensure that that privacy principles of transparency, legitimate purpose, and proportionality are being observed in the processing of your data. The subject of data protection is personal data. This is any information relating to an identified or identifiable natural person (data subject).
Festo, Inc.
Km. 18 West Service Road
South Superhighway, Paranaque City
Company data protection officer or data protection organization
Festo, Inc.
Data Protection Office (DPO)r: Ms. Loida Perez
Your benefit / our purposes
Festo offers you attractive online functions that support you in your daily work in a variety of ways or that you can use as an applicant at Festo. For this purpose, we use personal data to establish your identity and enable user authentication, e.g. to provide you with the services and functions you have selected from the Festo online offerings.
In addition, we process personal data for security reasons, to detect and ward off attacks on our websites or to prevent attempts at fraud.
Data categories
When you visit our websites, web applications or online tools, we process the following personal data:
• the type of device, browser and operating system you are using
• Your IP address
• Date and time of your visits
• Use of the websites and their functions
• Search terms, error messages, information about retrieved files and transferred data volumes
• Websites from which you have reached our websites and websites that you visit from our websites.
Other personal data, such as:
• First and last name
• Business contact details such as e-mail address, telephone number
• Information provided in the context of a request,
We only process this data if you provide it to us voluntarily, e.g. as part of a registration, an inquiry, a contact form, a survey or for the performance of a contract.
Cookies
To collect this data in our Festo online services, we use cookies on the basis of your consent. In the cookie banner and in the cookie settings, you can specify which cookies are activated when you use our online services. You only have to make your cookie settings once for your search on the Festo websites! Your consent will be saved and applied to all websites for different end devices.
Links to other websites
This privacy policy applies only to Festo's online services and not to websites and applications of third parties. Festo's online services may contain links to third-party websites and applications that may be of interest to you. Festo is neither responsible for the collection, processing and use of your data by these third parties nor for the content of these third-party websites.
2.2 When using mobile apps or local applications
Your benefit / our purposes
Festo offers you a wide range of apps that you can use on your end devices such as notebooks, tablets or smartphones and that help you to complete your tasks efficiently and safely. Interesting functions can be set up and controlled using personal data.
If special functions and benefits are integrated into tools, you will find information on this in the additional data protection declaration of the application.
Festo can only access content and personal data in the applications as part of service and maintenance work.
Data categories
• Contact information, such as first and last name, business address, telephone number and e-mail address
• User-specific settings, such as favorites
• Roles and role-specific settings
2.3 In cooperation with business partners
Your benefit / our purposes
Good business relationships are based on optimal communication between the right contact persons and an efficient exchange of the necessary information. Your personal data forms the basis for our communication about products, services and projects, e.g. to answer your inquiries or to provide you with technical information about products. In addition, we use your personal data to maintain our (contractual) business relationship, e.g. to process orders for products and services, to carry out deliveries, repairs and services and for accounting, billing and payment purposes.
Data categories
As part of the cooperation with you as a business partner, Festo processes your personal data as a contact person for customers, interested parties, sales partners, suppliers or other partners. These are essentially
• Contact information, such as first and last name and business address, telephone number and email address
• Information about telephone calls, visits, contacts and the content of these communications
• Information that is required as part of a project or the processing of a contractual relationship
• Data collected from publicly available sources, information databases or credit agencies
• Where legally required in the context of compliance screenings, date of birth, information on relevant legal proceedings and other legal disputes involving business partners
• Payment data, e.g. information for processing payment transactions or for fraud prevention, including credit card information and card verification numbers
Festo is in contact with you as a B2B contact and does not process any personal data that makes you identifiable as a data subject. There is no profiling that has a legal effect on you or affects you in a similar way.
2.4 For collaboration between Festo and business partners
Your benefit / our purposes
Modern electronic communication offers tools that enable ideal collaboration and the quick and easy exchange of information and data. When using such tools, personal data can be processed to ensure the identity and documentation of these contacts.
Data categories
In online sessions and similar functions, the following personal data, among others, may be processed:
• Contact details (name, e-mail, company ...)
• All information from the shared exchange: access authorizations, comments
• and notes, editing of documents, usage information such as date and time
2.5 For Guiding customers to Official Partners / Appointed Distributors
Your benefit / our purposes
Festo constantly strives to provide you with the highest quality products and the best customer experience. In line with this, Festo has an extensive network of working trusted sales partners covering your area, which offer a wide range of services we can recommend.
Data categories
In order to be able to connect you to our partners covering your area, we process the following personal data:
• Contact information, such as first and last name and business address, telephone number and email address
• The services you require
The above details will only be shared with our recommended partner once we obtain your consent on record. This is purely optional such that you may opt to stay with Festo or request another recommended partner.
2.6 For direct marketing
Your benefit / our purposes
Festo informs you about important market trends, interesting new products and solutions specific to your industry and interests. You will also receive information on marketing campaigns, market analyses or similar campaigns and events.
You have the right to object to the use of your contact data for these purposes at any time by sending an email to dataprotection.ph@festo.com or by using the objection option in any communication in this context.
Data categories
In order to be able to provide you with information that meets your needs, we collect the following personal data as part of direct marketing, for example:
• Contact information, such as first and last name and business address, telephone number and email address
• Your selection for newsletters and areas of interest
• Information about trade fair visits, participation in webinars or similar
• All other data voluntarily provided by you, provided that you have given your consent
2.7 For the planning and implementation of events
Your benefit / our purposes
Festo will be happy to provide you with live information about our capabilities, our attractive range and interesting trends. At various events, we offer you the opportunity to exchange ideas with Festo experts or other interested parties and trendsetters. In order to be able to offer you a beneficial experience, it is important that we can adapt to you and your wishes and needs.
Data categories
In order to organize an interesting and successful event, we require various personal data. Depending on the type and location of the event, we process e.g.
• Contact information, such as first and last name, business address, telephone number and e-mail address
• Data for the organization of the event, such as invitations, personal requests or travel data
• Documentation of your presence and safety briefings carried out
• License plates for entry and parking permits
• Photo and video recordings for publication and documentation
2.8 For your application process
Your benefit / our purposes
As an attractive employer, Festo wants to attract motivated and qualified employees and offers you a secure and convenient way to apply with us. Here you will find attractive vacancies and can manage your applications.
Data categories
As part of the application process, Festo processes all personal data that you make available to us during the application process.
Your applicant profile is also visible to other Festo HR recruiters.
2.9 For satisfaction surveys
Your benefit / our purposes
Good information and a good understanding of needs and requirements are an essential basis for the further development of Festo's services. Within the framework of the applicable laws, Festo may also use your business contact data to conduct customer satisfaction surveys.
You have the right to object to the use of your contact data for these purposes at any time by sending an email to dataprotection.ph@festo.com or by using the objection option in this communication.
Data categories
Depending on the type and purpose of the survey, we will inform you separately about the anonymity of your feedback. If surveys are not conducted anonymously, various personal data may be processed, e.g.:
• Contact details, such as first and last name, e-mail address and telephone number
• For specific surveys or for differentiated analyses, we process business information, such as departmental areas or management responsibility
The survey can be based on your feedback on a specific business transaction.
We process personal data only to the extent necessary to provide the service offered for the stated purpose as enumerated above
Unless expressly stated otherwise when the personal data is collected, the legal bases for the processing are the following pursuant to the provisions of the DPA:
• the fulfillment and execution of a contract
• the fulfillment of legal obligations to which Festo is subject
• the protection of Festo's legitimate interests
• to comply with the requirements of public order and safety or to fulfill the functions of public authority, including processing personal data to fulfill NPC's mandate.
• to be able to provide the appropriate action that a data subject may require concerning their data privacy rights.
• tor documentation and processing of inquiries and requests
• to solicit feedback for the services we provide.
If you have expressly consented to the processing of your personal data in individual cases, this consent is the legal basis for the processing . Consent is voluntary and can be revoked at any time with effect for the future.
4.1 Transmission of data during processing by Festo
Festo may transfer personal data to:
• internal specialist departments
• other Festo companies or other third parties, e.g. sales partners or suppliers, if this is necessary in connection with the offer or the establishment, implementation or handling of the business relationship
• Service providers who process personal data as part of their services, e.g. service providers for IT security, maintenance activities or event management
• to third parties if this is necessary to comply with applicable legal provisions or to defend against legal claims, e.g. in connection with compliance screenings, arbitration or court proceedings, to authorities, offices, health insurance companies or legal advisors
Personal data that you publish via Festo online services (e.g. in chat rooms or forums) can be viewed by other registered users of the respective Festo online service worldwide.
4.2 Social media and plug-ins
Festo is represented on social networks in order to give registered users of these platforms the opportunity to communicate and interactively exchange information. The use of the respective social networks is also subject to the terms of use and data protection declarations of these companies, about whose conditions and the handling of personal data you can find information there.
Festo has integrated links to official channels of the company on websites via so-called social plugins. When you access one of these social plugins, a direct connection is established with the respective provider and your data is processed by them. If you are logged into your user account at this time, the provider can assign the visit to our websites to your user account.
If no explicit storage period was specified at the time of collection, your personal data will be deleted after a certain period if it is no longer required to fulfill the purpose, unless statutory retention obligations (e.g. commercial and tax retention obligations) prevent deletion.
Festo takes the necessary technical and organizational measures to ensure adequate protection of your personal data in accordance with the DPA, its implementing rules and regulations and the applicable NPC issuances.
If our processing of your personal data is based on your consent to the processing of your personal data, you have the right to withdraw your consent at any time with effect for the future.
The revocation does not affect the legality of the processing carried out on the basis of the consent prior to the revocation.
Under the DPA, you have the right to be informed of the processing of your personal information. You may request:
• Access to your personal data processed.
• Rectification of your personal data.
• Erasure or order blocking of your personal data whenever warranted.
• The right to object if the personal data processing involved is based on consent or on legitimate interest.
• The right to data portability through which you may obtain and electronically move, copy, or transfer your data securely for further use.
Festo reserves the right to update or revise this privacy notice at any time and will provide a new privacy notice whenever there are substantial changes.
Festo's data protection officer will support you in all matters relating to data protection at Festo. You can contact Festo with complaints and exercise your rights as described in this privacy policy.
You can reach our data protection officer at dataprotection.ph@festo.com.