In response to rapid changes of the epidemic, Festo Taiwan has ensured uninterrupted customer service with the following relevant anti-epidemic measures of Covid-19:
Q1. Where is Festo Taiwan?
The head office of Festo Taiwan is located in Linkou District, New Taipei City. The sales offices are in Taichung and Kaohsiung.
Q2. Does Festo Taiwan launch work-from-home for employees?
Under Covid-19 alert level 3, more than 85% of Festo Taiwan employees work from home. Online service has been widely provided to the customers in good service quality. Only the partial employees work in Two-Shifts onsite in the company.
According to the downgrade of Covid-19 alert level, Festo has flexible adjustments. Since August 9th, all employees have worked at the offices in compliance with the Covid-19 prevention regulations. If any change of the epidemic situation, Festo has prepared for WFH and/or Two-Shifts at any time. While ensuring the health and safety of employees, it also sustains the competitiveness of customers.
Q3. Does the work from home policy affect the delivery of goods?
At the moment, the delivery is normally operated. All deliveries come from the head office of Festo Taiwan, Linkou. Weekly disinfections and the floor control in the office are implemented.
Under Covid-19 alert level 3, the logistic department practices the Two-Shifts operation from Monday to Saturday to ensure continuous uninterrupted supply and service to the customers.
Q4. If the Covid-19 alert is raised to level 4, could the supply be guaranteed?
In accordance with government directives, Festo will apply for the permission of related industries to ensure the uninterrupted supply. Meanwhile, we keep continuously communication and coordination with customers and business partners. If any concerns about the delivery, the advanced stock arrangement is recommended.
Q5. Does Festo disinfect the goods before delivery?
Yes, all product packaging have been disinfected before shipment since June 7th, in order to ensure the health and safety of our customers. The shipped goods are marked as "Disinfected".
Q6. Does Festo Taiwan have other Covid-19 precaution policies?
Under Covid-19 alert level 2:
Employees are asked to check body temperature every day prior to work. If higher than 37.5 degrees, the employee should work from home and seek medical advisory. At work, everyone must wear mask all time, check temperature, take QR code registration (incl. health declaration), use alcohol disinfectants, and follow checkerboard seating and social distance policy. In the meantime, regular working environment disinfection are practiced in all offices.
Customer and business partners (eg. Suppliers, Contractors) - For essential visits, please contact your Festo sales representative for the appointment in advance. All visitors must cooperate with crowd control and Covid-19 preventative measures, as well as avoiding group meetings.
Under Covid-19 alert level 3 or above:
Q7. What is the current status of Festo Taiwan?
All employees of Festo Taiwan are free of infection at the present. If any suspected or confirmed cases in your company who might have contacts with Festo employees, please contact us as soon as possible. So that, we can respond in time to ensure the continuous operation of both parties.
Contact window: Ms. Leslie Lin, Head of Sales Excellence, Greater China
Q8. What channels can I contact Festo?
Festo customer service center provide relevant business consultation and assistance for customers.Festo customer service center provides relevant business information and assistance for customers. You can contact us through multiple channels, including telephone, email, and fax.
Business hours: Monday to Friday, 8:30 am to 17:30 pm
Linkou Company: Tel (02) 2601-9281; Fax (02) 2601-9286
Taichung Office: Tel (04) 2475-7278
Kaohsiung Office: Tel (07) 262-1206
Q9. How can I contact Festo, if I need to consult with sales representative or the technical support?
Under Covid-19 alert level 2:
Festo sales engineers and technical supports have equipped with Covid-19 preventative package. All are required to wear mask, take body temperature at least 2 time per day at workplace or when visiting customers as requested by customers.
Under Covid-19 alert level 3:
Festo sales engineers and technical supports use online meetings, emails, and telephones to provide services to customers and business partners. If any essential meetings required, it must be reported for approval before proceeding.
Under Covid-19 alert level 4:
Festo will stop all face-to-face business visits and meetings. All communication will be continued with telephone, email, and online meetings.
Q10. Is there a faster and easier way to purchase Festo products?
Via Festo Online Shop, you can enjoy various functions, eg. checking price and delivery information, creating a personal shopping list, downloading CAD files, and tracking orders after registering an account.
If you have any question, welcome to dial the hotline: (02) 2601-9281 ext. 1 to the customer service.