Smartenance - Mobile digital maintenance manager
Smartenance - Mobile digital maintenance manager

Smartenance - Mobile digital maintenance manager

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The manufacturer-independent maintenance manager Smartenance enables you to manage maintenance digitally and paperless. Maintenance tasks can be easily and flexibly scheduled via a web application and then accessed from anywhere via a mobile app. In addition, Smartenance offers you a comprehensive incident management. Thus, Smartenance increases the efficiency of your maintenance management and is an easy and cost-effective start to digitalization. Test it here free of charge.


Plant maintenance is a time-consuming process that is still largely done with pen and paper.
Maintenance plans are lost, the machine documentation is stored in cabinets far away from the machine and the printed and filed maintenance instructions must be maintained manually. In addition, a separate incident management system for maintenance staff without any interfaces is usually used and existing maintenance knowledge is only available in printed form, if at all.
We make this easier, faster and safer - with Smartenance, the digital maintenance manager from Festo.

Smartenance consists of two user interfaces: A mobile app for machine operators and a web application for production managers and maintenance staff.


The app enables plant operators to access maintenance tasks, documents and other attachments such as videos from anywhere and at any time. In this way, they have all the information they need right at their disposal at the machine. In addition, maintenance feedback and incidents can be reported directly via the app. This feedback is documented and can be viewed via the web application.

Web application:

Via the web application, maintenance managers (such as production managers) can create new and manage existing maintenance tasks. The web application also provides an overview of the maintenance status of all your machines. Maintenance managers use the web application to view current incidents and document tasks for reported incidents. This creates a knowledge base that can be accessed in case of future incidents. In this way, Smartenance reduces coordination efforts and enables more efficient work.

Smartenance is offered as an annual subscription in three packages. You can decide which package suits your needs and how many licenses you need. One license corresponds to one user of the web application or one access for a mobile device.


Start directly:
You want to test Smartenance 60 days free of charge and completely without obligation? Here you can create a test account.
You will then receive your access data by e-mail and can use it to log in to the web application.
To use the Smartenance App please download it from the respective App Store of Google and Apple on your device.
Then create an device access in the web application and scan the displayed QR Code with the app to connect it.
You already have a Smartenance Account and want to log in? Click here to log in
You have questions about Smartenance? We are at your disposal at

Technical Details

Smartenance is a cloud application that consists of a web application and an app for tablets and smartphones (operating devices). With the web application you as a user can create maintenance plans and manage HMI devices and users of the web application via a web browser at The web application can also be used to create and edit fault messages and document the actions taken.
To use the Smartenance web application or Smartenance App, licenses are required. These can be purchased for each license package. A license can be assigned to either a user of the web application or a mobile device.
We offer Smartenance in 3 license packages. For your account, first select the license package that suits you best and then select the required number of licenses. You can switch between the license packages and change the number of licenses later. The selected license package is valid for the entire account.
You can see the functions of the respective license package here:

Functions Smartenance Basic Smartenance Advanced Smartenance Premium
Access to web application X X X
Create and manage machines and maintenance plans (unlimited) X X X
Create maintenance tasks (unlimited) X X X
Upload pictures, documents and videos X X X
Access to maintenance status of the machines X X X
Cross-shift management of maintenance activities X X X
Documentation of maintenance activities in the log book X X X
Export of the maintenance history X X X
Import of Excel maintenance plans X X X
Export function of maintenance tasks X X X
Duplication of maintenance tasks and machines X X X
Cloud storage for images, videos and attachments 10 GB 25 GB unlimited
Use of the mobile app X X X
Access to maintenance calendar via the app X X X
Access to pictures, documents and videos via the app X X X
Feedback function via the app X X X
Ticket system for incidents X X
Internal knowledge database of incidents with Intelligent Search X X
Central machine logbook X X
Incident prioritization and categorization X X
Documenting measures for incidents X X
Communication on incidents & actions X X
Reporting incidents via the app X X
Full read and write access via REST API X
Developer portal including documentation of the API X
Connection to ERP/MES/Condition Monitoring Systems possible X
Event-driven maintenance possible X
Full automation of the maintenance process possible X

The cloud storage is available for all data in an account. If this is exceeded, uploading pictures, documents and videos is no longer possible.

The purchase of licenses is handled as a subscription. The respective amount due is invoiced annually at the beginning of the license period. The minimum term for the purchase of a license package is 1 year. Afterwards, the contract and the associated license period is automatically renewed for another year.
Cancellation: A cancellation of the subscription is possible at any time and becomes effective at the end of the license period.

Extension of the scope of services (upgrade):
You can upgrade to a larger license package at any time. The scope of services of the new license package is available immediately after an upgrade and a debit note for the new invoice amount is sent to you. The new license period begins at the time of purchase of the larger license package. Claims to the services of the replaced license package are lost by the purchase of an upgrade. Outstanding payment obligations from the replaced license agreement expire after an upgrade.

Technical Requirements

The web application of Smartenance ( is optimized for the following web browsers Mozilla Firefox, Google Chrome and Microsoft Edge. The application is also supported by other browsers. The mobile app for Smartenance for Android or iOS can be found in the Google Playstore and the Apple App Store and can be downloaded and installed on your mobile device. The respective terms of use of these App Stores apply. An Internet connection via WLAN or mobile data is required to use the app. If you do not have an account yet, you can register for a free test account here.