What our Digital Assistant can do for you

• Access to technical data from the datasheet
• Offers user documentation from the Festo website
• Provides CAD models with the preassigned product type code
• Easy access to the accessories overview page
• Easy access to information from the spare part catalogue for your selected products
• Quick alternative search for phased-out products
• 3D preview of required products with dimensions for new products
• Stock and price availability if logged into your Festo account
• Instant answers to your queries through Live Chat during working hours (Monday to Thursday 08:00 – 17:00 and Fridays 08:00 - 15:30).

Benefits for you

• Around-the-clock customer support
• Improved online experience
• Reduced waiting time
• Immediate response

Your feedback will help the Digital Assistant learn

Festo South Africa is the first country to pilot the Digital Assistant. Therefore, in response to every answer given, your click on either the thumbs-up or thumbs-down button will provide us with feedback that will help the platform learn. If you would like to give a more detailed response or you are not satisfied with the response you received, you need to click the thumbs-down button. Thereafter, a “feedback” form will be presented for you to complete. Based on your feedback, the Digital Assistant will be trained to learn and adapt. Furthermore, additional features will be added in future versions.

We hope you are as excited as we are to be a part of the ChatBot pilot and experience this advanced technology!