Data Protection Statement

We want you to feel secure and at ease as you collaborate successfully with Festo. We also want to meet your needs and be a reliable partner when it comes to protecting your personal data.

When we talk about data privacy, this refers to personal data. This is any information that relates to an identified or identifiable natural person (data subject).

As a worldwide leader in the field of automation technology and a global leader in basic and further technical training, we process personal data on a daily basis. In doing so, we comply with all national and international data privacy regulations, most notably the Protection of Personal Information Act (POPI Act) and the European General Data Protection Regulation (GDPR).

If any gender-specific language appears in this document, this is purely to simplify the language. The information relates to all genders equally.

Festo may send emails to individuals to provide information on products and services that may be of interest to them. We may gather and store statistical information at an individual level to help us refine our offer and provide more relevant products and services in the future. If you do not want this information to be stored, please contact us at

1 - Responsible point of contact

Responsible body

Festo (Pty) Ltd
18-26 Electron Ave,
South Africa

Information officer

Festo (Pty) Ltd
Sharlene Naidoo

2 - Groups of persons, purposes and data categories

2.1 When using our online platforms

The benefits for you / our purpose

Festo provides various appealing online functions that support you in your day-to-day work in numerous ways. For these functions, we use personal data to determine your identity and to allow user authentication, e.g. to provide you with selected services and functions on the Festo online platforms.

In addition, we also process personal data for security reasons, particularly to detect and prevent attacks on our websites or fraud attempts.

Data categories

When you use our websites, web applications or online tools, we save the following personal data, for example:

  • The type of device, browser and operating system that you used.
  • Your IP address.
  • The date and time of your visits.
  • Use of the websites and their functions.
  • Search terms, error messages, information about files that you have retrieved and the amount of data transmitted.
  • Websites that you used to reach our websites and websites that you visited from our websites.

We only save other personal data, such as:

  • First and last name.
  • Business contact details, such as e-mail address and telephone number.

We only store information provided in the context of an enquiry if you voluntarily share this data with us, e.g. as part of the registration process, an enquiry, a contact form, a survey or to perform a contract.


To gather this data, we also use cookies on our Festo online platforms. You can find more information about how Festo uses cookies in our cookie policy where you can also set which cookies are activated when you use our online platforms.


Information on web tools used by Festo can be found under Web tools.

Links to other websites

This data privacy statement only applies to Festo online platforms and not to third-party websites and applications. Festo online platforms may contain links to third-party websites and applications that may be of interest to you.

Festo is not responsible for the gathering, processing and use of your data by third parties or for the content of these third-party websites.

2.2 When using mobile apps or local applications

The benefits for you / our purpose

Festo offers multiple applications that you can use on end devices, such as laptops, tablets or smartphones. These applications can support you in carrying out your tasks efficiently and securely. Interesting functions can be set up and controlled using personal data. If special functions and benefits are integrated into tools, you will find information about these in the additional data privacy statement for the application in question.

Festo can only access content and personal data in the applications during service and maintenance work.

Data categories

  • Contact information, such as first and last name, business address, telephone number and e-mail address.
  • User-specific settings, such as favourites.
  • Roles and role-specific settings.

2.3 In collaborative projects with business partners

The benefits for you / our purpose

Good business relationships are based on good communication between the right contact partners and the necessary information that is being exchanged. We use your personal data to communicate with you regarding products, services and projects, e.g. to process your enquiries or to give you technical information about products. We also use your personal data to maintain our (contractual) business relationship, e.g. to process product and service orders, to carry out repairs or servicing work, for accounting, invoicing and payment purposes.

Data categories

As part of our collaborative work with you as a business partner, Festo processes your personal data as a contact person for customers, interested parties, sales partners, suppliers or other partners.

This personal data includes:

  • Contact information, such as first name and last name, business address, telephone number and e-mail address.
  • Information about telephone calls, visits, exchanges and the content of this communication.
  • Information required as part of a project or to process a contractual relationship.
  • Data collected from publicly available sources, information databases or credit agencies.
  • If legally required as part of the compliance screening process, date of birth, ID card and number, information about relevant legal proceedings and other legal disputes in which the business partners are involved.
  • Payment details, such as information for processing payment transactions or to prevent fraud, including credit card information and card security numbers.

Festo communicates with you as your B2B contact and does not process any personal data that can identify you as a data subject beyond this purpose. We do not carry out any profiling that might have a legal effect on you or affect you in similar ways.

2.4 For collaboration between Festo and business partners

The benefits for you / our purpose

Modern electronic methods of communication offer tools that make it possible to collaborate effectively, exchange information as well as data quickly and simply. When such tools are used, personal data can be processed for identification purposes and to document this contact.

Data categories

In online sessions and with similar functions, various pieces of personal data may be processed, including but not limited to:

  • Contact details (name, e-mail, company, etc.)
  • All information from the general exchange: access rights, comments and notes, processing of documents, usage of information such as date and time.

2.5 For direct marketing

The benefits for you / our purposes

Festo informs you about important market trends, interesting new products and solutions based on your sector as well as selected interests. In addition, you receive information about marketing campaigns, market analyses or similar initiatives and events.

You have the right to object to the use of your contact details for these purposes at any time. To do so, send an e-mail to or use the objection/unsubscribe option included in all communications of this kind.

Data categories

To provide you with information in line with your wants and needs, we collect various pieces of personal data as part of our direct marketing campaigns, including:

  • Contact information, such as first name, last name and business address, telephone number and
    e-mail address.
  • Your selected options for newsletters and areas of interest.
  • Information about trade fair visits, participation in webinars or similar.
  • All information that you have shared voluntarily, as long as you consent to this.

2.6 For planning and holding events

The benefits for you / our purpose

At Festo, we like to give you up-to-date information about our performance, our attractive offers and interesting trends. At various events, we give you the opportunity to chat with Festo specialists or other interested parties and trendsetters. To ensure that we can create an experience that is beneficial for both parties, it is important for us to be able to adapt to your wants and needs.

Data categories

To hold an interesting and successful event, we need various pieces of personal information.

Depending on the type and location of the event, we process the following, for example:

  • Contact information, such as first and last name, business address, telephone number and
    e-mail address.
  • Data for organising the event, such as invitations, personal requests or travel details.
  • Documentation regarding your attendance and safety briefings carried out.
  • The vehicle registration number for access and parking permits.
  • Photo and video records for publication and documentation.

2.7 For satisfaction surveys

The benefits for you / our purpose

Good information and a good understanding of the needs and requirements form the basis for the further development of Festo services. Within the scope of the applicable legislation, Festo may also use your business contact details to carry out customer satisfaction surveys.

You have the right to object to us using your contact details for these purposes at any time. To do so, send an e-mail to or use the objection option included in this communication.

Data categories

We will inform you specifically about the anonymity of your responses depending on the type and objective of the survey.

If surveys cannot be carried out anonymously, various pieces of personal data will be processed, such as:

  • Contact data, such as first and last name, e-mail address and telephone number.
  • For specific surveys or differentiated analyses, we process commercial information, such as departments or management responsibility.
  • The basis for the survey can be your feedback on a specific business process.

3 - Legal bases for processing personal data

If you have expressly granted us consent to process your personal data on an individual basis, this consent forms the legal basis for processing (Chapter 8 of POPIA and Article 6(1a) GDPR). This consent is granted voluntarily and can be withdrawn at any time with effect for the future.

4 - Transferring personal data

4.1 Transfer of data by Festo during processing

If necessary, Festo transfers personal data to:

  • Internal departments
  • Other Festo subsidiaries or other third parties, for example, sales partners or suppliers, if this is required for the quote, initiation, execution or processing of the business relationship.
  • Service providers who process personal data as part of their service provision, e.g. service providers for IT security maintenance activities or event management.
  • Third parties if this is required for compliance with applicable laws or legal claims, e.g. in conjunction with arbitration or legal proceedings involving authorities, administrative bodies, health insurance schemes or legal counsel.

If recipients are based outside the geographic scope of the POPIA or GDPR, Festo will take action to ensure that your personal data is protected suitably and appropriately.

  • We, therefore only pass your personal information on to Festo subsidiaries on the basis of the Binding Corporate Rules (BCR), with which the members of the Festo Group are obligated to comply.
  • Personal data is only transferred to recipients outside the group if these (i) have concluded Standard EU contract clauses with Festo or (ii) have introduced Binding Corporate Rules.

Personal data that you publish via Festo online platforms (e.g. in chat rooms or forums) may be accessible globally to other users of the Festo online platform.

4.2 Social plugins

Festo has integrated social plugins for social networks like Facebook, YouTube, Twitter and Instagram on its websites. If you select one of these social plugins, a direct connection will be established with this provider, and your data will be processed by it. If you are logged into your user account at this time, the provider can assign your visit to our websites to your user account.

The data privacy provisions of the network in question apply exclusively to your connection to a social network, the data transfers made between the network, your system and interactions on this platform. The social plugin will remain active until you deactivate it or delete your cookies.

Cookie notice

5 - Storage of personal data

If a specific retention period is not specified when the data is gathered, your personal data will be deleted after a defined period of time if it is no longer required to fulfil the purpose. Unless legal retention obligations (e.g., obligations relating to commercial and tax law) prevent this.

6 - Data security

Festo takes the necessary technical and organisational measures to ensure that your personal data is adequately protected.

7 - Option to withdraw consent

Our processing of your personal data is based on your consent for us to do so. Therefore, you have the right to withdraw this consent at any time with effect in the future.

The withdrawal does not affect the legality of any processing that took place based on your consent before the withdrawal.

8 - Your rights as a data subject

Under POPIA and the GDPR, as a data subject, you have the following rights in relation to the processing of your personal data:

  • To receive confirmation as to whether Festo has processed your personal data.
  • To correct any personal data that is incorrect.
  • To request for your personal data processed by Festo to be deleted.
  • To restrict the processing of personal data by Festo.
  • To transfer the data.
  • To object to the processing of personal data by Festo.

You can find more information and explanations relating to the aforementioned rights in Chapter 2 (clause 5) of the POPI Act, or on the European Commission’s Rights for citizens webpage.

9 - Contact person for data privacy at Festo

Festo will support you with any questions you have on data privacy. You can submit your complaints relating to Festo and assert your rights as specified in this data privacy statement.

You can contact our information officer at

Festo will attend to your enquiries and complaints as quickly as possible

You can view the national POPI Act here.