Migrate your account

Still need to migrate your user account?

If you have not yet migrated your username to an e-mail address, please login in for the first time using your original username and password.

You will be asked to provide your business email address that you will need to confirm and validate by clicking on a link sent to you.

Once you have successfully migrated your original username to your email address, you may log in next time, with the username being your email address.

Why do I need to migrate my old username to an email address?
The new shop user management system relies on each user having a unique username. This is best achieved using the user's email address instead of user-defined usernames.

What happens during the migration?
We seamlessly transfer all of your old account settings to your new account. These include any linked accounts or price settings that were previously active.

What to do if I get an error during my migration?
In the event of a failed migration, please let us know as soon as possible by sending an email to onlineshop.za@Festo.com.
Please state your old username as your reference to help us find the problem as quickly as possible.

Simple steps to help you migrate effortlessly

Step 1: Click here to Login
Step 2: Click the Login button. Do not click the Register button
Step 3: Enter your current Festo online shop username and password
Step 4: You will then be asked to enter your unique business email address. This will become your new username
Step 5: Confirm your email address by clicking the link on the email that you will receive
Step 6: Re-login using your recently confirmed email address

If you have forgotten your original username, password, or other migration queries, please contact us.

Customer Support - Online Shop
onlineshop.za@festo.com