1. Home

  2. Solutions

  3. Training and consulting

  4. Our range of courses

  5. Conflict Management

Conflict Management

This learning programme is intended for all who must interpret and manage workplace conflicts. The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between individuals or parties. Although the main focus will be on the workplace, the same principles can be used elsewhere.

Target Group

Project managers, project team members, project administrators, planners, programme managers, project leaders, project procurement staff and senior managers.

Contents

  • Interpret and manage conflict within the workplace.
  • Main sources of conflict.
  • Conflict management.
  • Strategies to manage conflict.
  • Attributes of an effective conflict manager.

Outcomes
After completing this course, the participant will be able to:

  • Identify and manage the resolution of personal conflict between individuals or parties.
  • Attendees will develop the skills to analyse and interpret various conflict scenarios, understanding the underlying issues and perspectives of the involved parties.
  • Learn and apply effective strategies to manage and resolve conflicts, including negotiation, mediation, and collaborative problem-solving techniques.
  • Individuals will be able to identify and exhibit key attributes of successful conflict managers, such as active listening, empathy, assertiveness, and emotional intelligence.
  • Each participant will create a personalised conflict management plan that outlines their approach to handling conflicts in their specific workplace context.
  • Participants will improve their communication skills, enabling them to express their viewpoints clearly and constructively during conflict situations.
  • Participants will contribute to creating a more harmonious and productive workplace, reducing

Requirements

No requirements needed.

Duration
3 days

Part Number
12317352 (Custom course)

*Note: To enquire about our new courses, email us at didacticTaC.za@festo.com