Target Group

Project managers, project team members, project administrators, planners, programme managers, project leaders, project procurement staff and senior managers.

Contents

• Interpret and manage conflict within the workplace.
• Main sources of conflict.
• Conflict management.
• Strategies to manage conflict.
• Attributes of an effective conflict manager.

Outcomes
After completing this course, the participant will be able to:

• Identify and manage the resolution of personal conflict between individuals or parties.
• Attendees will develop the skills to analyse and interpret various conflict scenarios, understanding the underlying issues and perspectives of the involved parties.
• Learn and apply effective strategies to manage and resolve conflicts, including negotiation, mediation, and collaborative problem-solving techniques.
• Individuals will be able to identify and exhibit key attributes of successful conflict managers, such as active listening, empathy, assertiveness, and emotional intelligence.
• Each participant will create a personalised conflict management plan that outlines their approach to handling conflicts in their specific workplace context.
• Participants will improve their communication skills, enabling them to express their viewpoints clearly and constructively during conflict situations.
• Participants will contribute to creating a more harmonious and productive workplace, reducing

Requirements

No requirements needed.

Duration
3 days

Part Number
12317352 (Custom course)

*Note: To enquire about our new courses, email us at didacticTaC.za@festo.com