Target Group

Senior managers, junior managers, line managers, team leads, supervisors, section heads and business owners.

Contents

Manage a diverse work force to add value.
Apply the principles and concepts of emotional intelligence to the management of self and others.

Outcomes

• After completing this course, the participant will be able to:
• Demonstrating knowledge and understanding of diversity in the workplace.
• Demonstrating understanding of the reality of diversity and its value in a unit.
• Managing team members taking into account similarities and differences.
• Dealing with disagreements and conflicts arising from diversity in a unit.
• Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
• Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.

Requirements

• Standard 10/Grade 12 OR English & Mathematical Literacy & Computer Literacy all at NQF level 4.
• Certified copy of a South African ID or passport.Certified copy of Standard 10/Grade 12 certificate.
• Certified copy of highest qualification (if higher than Standard 10/Grade 12).
• Updated CV.
• Letter from the learner’s employer or hosting company, confirming that the learner is employed or hosted by the company:

- Must be on the company letterhead
- Must include the learner’s names and surname (as per their ID or passport copy)
- Must include the learner’s ID/passport number
- Must state the learner’s job title and start date of employment

*If the learner is self-employed then business registration certificates need to be submitted.

Duration

3 days

Part Number

12317352 (Custom course)

*Note: To enquire about our new courses, email us at didacticTaC.za@festo.com