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Emotional Intelligence and Workplace Relations

This programme will enable the individual to effectively use emotional intelligence when managing people. They will also learn how to navigate through the landscape of workplace

Target Group

Senior managers, junior managers, line managers, team leads, supervisors, section heads and business owners

Contents

  • Apply the principles and concepts of emotional intelligence to the management of self and others.
  • Devise and apply strategies to establish and maintain workplace relationships.

Outcomes
After completing this course, the participant will be able to:

  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analysing the impact of emotional intelligence on life and work interactions.
  • Evaluating own level of emotional intelligence in order to determine development areas.
  • Liaising and networking with internal and external stakeholders.
  • Devising and applying a strategy to establish constructive relationships with team members in a unit.
  • Devising and applying a strategy to establish constructive relationships with managers.
  • Identifying and minimising personal conflict in the workplace.

Requirements

  • Matric OR English, Computer Literacy & Mathematical Literacy all at NQF level 4.
  • Certified copy of a South African ID or passport.
  • Certified copy of Matric/Grade 12 certificate (if applicable).
  • Certified copy of highest qualification (if higher than Matric/Grade 12).
  • Updated CV.
  • Letter from the learner’s employer or hosting company, confirming that the learner is employed or hosted by the company:

- Must be on the company letterhead
- Must include the learner’s names and surname (as per their ID or passport copy)
- Must include the learner’s ID/passport number
- Must state the learner’s job title and start date of employment

*If the learner is self-employed then business registration certificates need to be submitted.

Duration
3 days

Part Number
12317352 (Custom course)

*Note: To enquire about our new courses, email us at didacticTaC.za@festo.com