Target Group

Senior managers, junior managers, line managers, team leads, supervisors, section heads and business owners

Contents

• Apply the principles and concepts of emotional intelligence to the management of self and others.
• Devise and apply strategies to establish and maintain workplace relationships.

Outcomes
After completing this course, the participant will be able to:

• Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
• Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
• Analye the impact of emotional intelligence on life and work interactions.
• Evaluate their own level of emotional intelligence in order to determine development areas.
• Liaise and network with internal and external stakeholders.
• Devise and apply a strategy to establish constructive relationships with team members in a unit.
• Devise and apply a strategy to establish constructive relationships with managers.
• Identify and minimise personal conflict in the workplace.

Requirements

• Matric OR English, Computer Literacy & Mathematical Literacy all at NQF level 4.
• Certified copy of a South African ID or passport.
• Certified copy of Matric/Grade 12 certificate (if applicable).
• Certified copy of highest qualification (if higher than Matric/Grade 12).
• Updated CV.
• Letter from the learner’s employer or hosting company, confirming that the learner is employed or hosted by the company:

- Must be on the company letterhead
- Must include the learner’s names and surname (as per their ID or passport copy)
- Must include the learner’s ID/passport number
- Must state the learner’s job title and start date of employment

*If the learner is self-employed then business registration certificates need to be submitted.

Duration
3 days

Part Number
12317352 (Custom course)

*Note: To enquire about our new courses, email us at didacticTaC.za@festo.com