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Customer support

We offer our customers complete turnkey solutions and services in numerous technologies. Our team will help you to select the right products and to adapt your training programmes to market needs as well as to your requirements and objectives. Would you like more information or do you require technical support? Just give us a call or send us an email!

Technical support

Worldwide presence with local roots

Do you have a problem, a question, a comment or need help with our products? Our customer service team is always available to help. A customer service representative will contact you by email or telephone.

Our innovative range of products and services is always available around the globe and totally reliable. With more than 250 branch offices in 176 countries and Festo companies in 61 countries, we are never too far away.

InfoPortal

Didactic InfoPortal

Find technical documentation for your learning systems quickly

  • Circuit diagrams
  • Data sheets
  • PLC programs
  • Software updates (apps, drivers)
  • Notes on commissioning
  • Videos for product accompaniment
  • Technical accessories
  • Module descriptions
  • CE Declarations of Conformity

Click here for the InfoPortal

Installation and commissioning

Our qualified technicians will be on site to install the equipment, provide a brief introduction and ensure that your training systems are commissioned safely and quickly. This service is provided on demand at the site where the equipment will be used. It ensures that our products function properly and that your training sessions can get off to a quick start.

We recommend special product training sessions to achieve the maximum ROI for your organisation.

TeamViewer QuickSupport

To improve customer service, Festo uses software that allows our staff to view your screen via a secure internet connection. This can usually significantly the time it takes to solve a problem. This is done with the TeamViewer QuickSupport program.

Please prepare the TeamViewer session as follows:

  • You and our employee arrange a precise meeting time. We ask you to be on time.
    Please contact the ticket hotline: software-support.didactic@festo.com
  • TeamViewer is already installed on our computers, please download TeamViewer QuickSupport here Click here.
  • Please make sure that the TeamViewer program has already been installed and started before the session. This saves valuable time that we want to use to help you.
  • Make sure you have a stable internet connection to avoid network interruptions.
  • Smooth communication should be ensured with the use of a telephone or with a headset directly on the same device.
  • When the program starts, you have to click on Accept in the pop-up window.
  • Please ensure that you have administrator rights to make changes on your device.
  • Please have your licence ticket or your order number ready to ensure you have the necessary information available right away.
  • Please ensure that the software has already been downloaded and that no additional waiting time is required for the download (unless downloading is the problem).
  • Our support representative will see when you have successfully connected (you do not need to read out the ID)
    > You confirm access to your computer
    > The remote support can begin.