All our complaints are registered worldwide. And in the event of a technical complaint, a warranty may apply.
In all cases, it is important to file a complaint when something is wrong with a product. This could be, for example, if it does not work technically. This may be covered by the warranty, but it may also be that the warranty period has expired or the problem is outside the warranty.
You can start a request (complaint/guarantee) via our MyFesto portal using your FOX account - (LINK)
Currently, these are logistical complaints and technical complaints that can be requested via the MyFesto portal.
Contact us at ROI + 353 (01) 2954955 (Option 1) / NI + 44 (0)1604 667000 (Option 1)
Or send an email to sales_ie@festo.com
Yes, see here (LINK) for the latest version.
At any time of the day, 24 hours a day, 7 days a week.
You can find the Festo order number on the order or shipping slip, you can also use the QR code (product key) on the product.
Yes, this is possible. Use the Festo material number of the relevant product.
The material number can be found on the product label.
Festo offers a 1-year manufacturer's warranty.
Festo gives a one-year manufacturer's warranty. You can see this from the production code on the product, but if you enter the product into the portal, the portal will tell you whether the warranty is still valid.
Yes, see here (LINK) for the latest version.
Yes, but we will charge for an investigation.
A technical complaint is when you have installed the product but it does not work as expected, a logistical complaint is, for example, a defect, too long transport time or damaged delivery.
You must file a logistics complaint within 2 weeks of delivery.
Yes, but conditions apply. See our General Terms and Conditions of Sale and Delivery - (LINK).
The minimum information is requested via the form. But the more clearly the situation is described and possibly with several photos, this makes it easier to handle everything faster.
After completion, you will receive a reference number starting with IE3 for confirmation.
It depends on the type of research. A 4D report takes several weeks, an 8D report can take up to two months. There will be costs involved if it falls outside the warranty.
After the investigation, when credit is awarded, it usually takes 1-2 weeks.
You can follow the progress via our MyFesto portal using your FOX account - (LINK).
Yes, see here (LINK) for the latest version.
Yes, you can view all requests (customer/warranty), including those that were not initiated via the MyFesto portal.
Yes, you can send an email to the complaints department (sales_ie@festo.com), stating the Festo reference number in the subject line. (This reference number starts with IE1 or IE3.)
Yes, you can send an email to the complaints department (sales_ie@festo.com), mention the Festo reference number in the subject line and ask if the application can be closed. (This reference number starts with IE1 or IE3.)
No, this is only possible if you are instructed to do so by us.
If this technical complaint has been initiated via the MyFesto portal, you can send it free of charge via the MyFesto portal via UPS on the date and from the location specified by you.
Yes, see here (LINK) for the latest version.
Use the original Festo packaging as much as possible.
After completing the creation of the UPS label, you will also receive the Track & Trace code from UPS.
Yes, but the shipping costs are at your expense and are only possible if we give you permission and instructions.
This is not possible via our MyFesto portal, but you will receive separate instructions for this by email