After Sales & Service from Festo
Already discovered? After the purchase, installation and commissioning of your Festo products, we offer you a wide range of services in our helpful After Sales Portal.
Click in and discover your advantages:
- Available around the clock: 24h, 7days
- Simple and user-friendly creation of the repair order
- Direct comparison of a repair with a possible new product
- Central and easy access to the portal with a quick overview of all services
- Transparency ensured: up-to-date status updates
- and much more...
To the After Sales Portal
Click in now
More useful video tutorials:
How to request repairs via the After Sales Portal?
How to submit a warranty claim via the After Sales Portal?
(Only in German language available)
Information on the return of Festo products.
There is no entitlement to the return of defect-free products. Any returns are made as a gesture of goodwill and without recognition of any legal obligation. Please contact us if you wish to return defect-free products.
Please do not return any goods without a request from Festo!
In any case, please report your complaint via the Festo After Sales Portal.
Repairs at Festo
You would like to have your product repaired by Festo?
Simply start the guided process with a request in your user account. As a registered user, you can immediately see which of your purchased products can be repaired and at what price. You can also check the status of your repair order around the clock. A repair takes an average of 10 working days after approval.
Would you like to rebuild your product yourself or have it rebuilt?
With the conversion help in the spare parts catalogue, you can quickly and easily find all the parts you need for your conversion. If you would like Festo to carry out the conversion for you, please contact us e-mail: After-sales@festo.com
Do you need local support?
Our service promise for catalog products
- Simplicity and reliability: You request the repair service from Festo in advance. We are 100% committed to the price - subject to repairability.
- Speed: The average repair time is 10 working days after approval.
- Warranty: You receive a 12-month warranty on the entire product for all repairs carried out.
Note: These standardized services are not available for customer-specific products. Please request a repair option from our repair service before sending in the goods. If you still wish to have your goods returned after receiving a written offer, we reserve the right to charge a flat-rate fee of EUR 120.
24h emergency service
Do you urgently need a spare part outside normal office hours?
We are there for you - whenever you need us.
For orders placed on weekdays from 5 p.m. to 7 a.m. and 24 hours a day at weekends and on public holidays, you will receive the parts at your saved conditions plus a surcharge of EUR 130 per item and the cost of express delivery.
The Festo 24h emergency service is available for you 365 days a year!
Phone: 0711 347 - 4444
Self-service repair: Spare parts and repair videos for Festo products
The best way to extend the service life of your Festo product. Order suitable spare parts and find instruction manuals and repair videos in our Spare Parts Catalogue.
To the Spare Parts CatalogueRepair service from Festo
We offer you a reliable repair service for your products to minimise downtime and extend the service life of your products.
You can check the feasibility and request a repair.
Please do not return any goods without having been asked to do so by us!
Request repairs