Product repair requests and warranty claims

Access to the "My Services" area

Select the product for which you want to request a repair service or submit a warranty claim.
The products are based on the purchase history of your account.
You can find all the products you have ordered, regardless of whether they were ordered via our website, ERP, telephone or email.
To filter for products, you must fill in one of the following three pieces of information:
- Part number/order number
- Product Key
- Order number/customer order number

Complete steps 1–5 and send your request.
Fields with an asterisk (*) are mandatory.
If your request concerns a damaged product, please upload one or more photos of the damage as a first step to speed up the processing of the request.
Your warranty claim will be created immediately and automatically forwarded to the relevant department.

Complete steps 1–5 and send your request.
Fields with an asterisk (*) are mandatory.
If your request concerns a damaged product, please upload one or more photos of the damage as a first step to speed up the processing of the request.
Your repair job will be created immediately and automatically forwarded to the relevant department.

Get an overview of all requests that have been submitted for your account.
Check the current status of all your requests at any time.
You can see all requests, regardless of whether they were submitted via our website, telephone or email.