Customer support and services from Festo Didactic

We take care of the complete commissioning of your learning systems and learning factories – including MPS, CP Lab, CP Factory, EDS Water, MPS PA, and more – from system verification to handover to you as the customer. Our service package includes:

• Inspection and positioning of stations on site
• Installation of all mechanical and electrical connections
• Connection and fine adjustment of components
• Configuration of control units and programming
• Comprehensive testing to ensure operational readiness

Technical prerequisites

To ensure that commissioning runs smoothly, please ensure the following points:

• Completion of all construction work in the plant area
• Provision of the required power supply (voltage and compressed air) in accordance with specifications
• Availability of responsible personnel for queries
• Availability of IT support for computer and software installations

Please note that delays may occur if these requirements are not met. In such cases, an extension of the service time cannot be guaranteed.

All technical requirements and terms of service will be communicated at the time of booking.

Get started quickly. Contact us for a customized quote – we will ensure that your training system is efficient, secure, and reliable.

Gain technical expertise, educational insights, and practical tips to maximize the potential of your system and ensure effective use – through customized training for your teaching and support staff.

We offer two types of training:

Technical briefing: Focus on safe, efficient operation and maintenance of the system.

After your system has been commissioned, we offer you comprehensive technical training tailored precisely to your system configuration. Our training ensures that your employees can operate the system safely and efficiently.

Our training includes:

• Safety training: Safety basics, emergency stop function, and safety equipment
• Process overview: System startup, automatic operation, and shutdown
• Station description: Basic functions of all relevant plant stations
• Operation of the HMI: Configuration and standard mode, parameter management, and error and information messages
• Restart after emergency stop
• MES modules: Overview, warehouse management, order and work plan management
• PLC: Backup and restore processes
• CNC control: Referencing, jog, and automatic mode
• Troubleshooting: Practical support for troubleshooting

We flexibly adapt the content to your specific system configuration.

Train-the-trainer: Focus on the educational use and didactic application possibilities of the system.

• The training includes:
• Practical guidance on integrating the system into your existing curriculum
• Practical demonstrations of key learning activities and exercises
• Overview of available course material and supported learning objectives
• Open Q&A session on specific teaching scenarios or challenges

All terms and conditions of service will be communicated at the time of booking.

Shorten the learning curve: Book a training course tailored to your needs. Contact us for a customized quote.

Our products are covered by a comprehensive warranty, so you can work with peace of mind. We offer reliable on-site service for repairs and maintenance of your learning systems and learning factories. Our experienced technicians come directly to you to minimize downtime and quickly restore your systems to full performance.

Transparent billing

Our services are billed fairly and transparently based on actual expenditure. Material and travel costs are only incurred when necessary – no hidden fees, no overcharging, so you always have a complete overview of the costs.

Returning devices for repair

If necessary, you can return devices to our facilities, where our specialized technicians will perform maintenance. This allows us to perform complex repairs, thorough testing, or component replacement under controlled conditions to ensure optimal system performance.

Contact us to receive expert support where it suits you best – on-site or at our facilities.

Get remote help setting up the software programs you have purchased – FluidSIM, CIROS, Factory Views, FluidLab, and more. We simply connect to your computer via the TeamViewer application and guide you step by step through the setup process.

Essential requirements before the session:

• Ensure that you have administrator rights on your computer.
• Download the purchased software to your computer (unless downloading is part of the problem).
• Ensure you have a stable internet connection (preferably wired) to avoid interruptions.
• Install and launch TeamViewer on your computer (click here to download TeamViewer).
• Keep a phone nearby in case you experience internet problems during the session.

Get support now. Take advantage of our fast and reliable online support – we look forward to helping you!