We offer our customers complete turnkey solutions and services in a wide range of technologies. Our team will get you started with your choice of products and help you adapt your training programs to market needs, tailored to your requirements and objectives. Whether you need more information and services or technical support, we are just a phone call or an email away!
Quickly find technical documentation for your learning systems
To improve customer service, Festo uses software that allows our staff to view your screen over a secure internet connection. This usually significantly reduces the time required to find a solution to the problem. This is done with the TeamViewer QuickSupport program.
Please prepare for the TeamViewer session as follows:
REACh= Registration, Evaluation, Authorisation of Chemicals
(Registration, Evaluation and Authorization of Chemicals)
These building blocks constitute a comprehensive restructuring of the chemicals policy. REACh has been in force since June 2007 and regulates chemical legislation in Europe. The aim is to protect people and the environment and to centralize the collection of all information on chemical substances in Europe.
For the first time, chemicals legislation also covers substances in products. As a manufacturer of products, Festo is therefore obliged to provide information on whether substances of very high concern (SVHC) can be found in Festo products.
After the REACh regulation came into force in June 2006, Festo AG & Co. KG began to regularly check the total product range for SVHC. If there is more than 0.1% weight by weight (w/w) of a substance on the candidate list in one of our products, we will immediately comply with our duty to inform in accordance with Article 33 of the REACh regulation.
Information on SVHC (Substances of Very High Concern) in products
On September 10, 2015, the European Court of Justice precisely specified the definition of a product within the context of the REACh directive. If the limit value of 0.1 w/w% is exceeded for a substance of very high concern (SVHC) in an installed sub-product, the product in question must be registered in accordance with Art.33 (1) of the REACh directive regardless of the weight by weight percentage of the overall product.
Would you like to return goods to us?
Please give us a call. Tel. +49 (0)711-3467-1380. You will receive a reference number.
Please fill out the returned goods form online, print it out and add the reference number to the goods.
Then send everything to the specified address. As soon as we have received the goods, we will contact you.
Complaints/Returns/Claim/Goods to return Download here